Terms of Service

01Identification of the provider and acceptance

For the purposes of Article 10 of Spanish Law 34/2002 on information society services and electronic commerce (LSSI-CE), the details of the owner of this site and provider of the service are as follows:

The full registration details —legal name, tax identification number, registered office and registry entry— will be published in this very section. Until then you can request them at ai@storageidol.com and we will provide them in writing. In every contractual relationship, the full identification of the providing party appears in the contract or in the accepted offer.

Browsing this site, submitting the request-for-information form or accessing the platform implies unreserved acceptance of these Terms in the version published at that time. If you do not accept them, do not use the service.

02Scope and description of the service

StorageIdol is a software-as-a-service (SaaS) platform that automates the operation of self-storage facilities and storage spaces. Its main functions are:

• A voice agent that answers and places calls 24 hours a day, informs, qualifies, books and schedules visits.
• Service and follow-up over WhatsApp and other messaging channels.
• Payment and arrears management: reminders, recovery sequences and payment status tracking.
• A KPI dashboard covering occupancy, calls, conversion and arrears.
• Integrations with the management software, CRM, telephony and payment gateways the customer already uses.

This website is informational and commercial in nature: it describes the product and lets you request information. Use of the platform requires a contract or a written accepted offer to be formalised first. StorageIdol grants the customer a limited, non-exclusive, non-transferable and revocable right to use the platform for its internal business purposes and for the term of the contract.

StorageIdol is not a storage company: it does not rent out units, does not hold goods in custody and does not intervene in the relationship between the customer and its own end customers, beyond providing the tool with which the customer manages that relationship.

03A service for businesses

StorageIdol is offered exclusively to businesses and professionals acting in the course of their economic activity. On contracting, the customer declares and warrants that it acts in that capacity and not as a consumer within the meaning of Spanish Royal Legislative Decree 1/2007.

Consequently, consumer protection rules do not apply, including the fourteen-calendar-day right of withdrawal provided for distance contracts with consumers. The cancellation conditions are those agreed in the contract and those set out in section 19.

Anyone using the service on behalf of a company declares that they have sufficient authority to bind it, in which case "customer" refers to that company.

04Relationship with other agreements

Where a subscription contract, a signed offer, a framework agreement, a service level agreement (SLA) or a data processing agreement exists between the parties, those documents prevail over these Terms in everything they expressly regulate. These Terms apply on a supplementary basis and, in every case, govern the use of this website.

Specific conditions for a particular feature, if published, prevail over these general ones within the scope of that feature.

05Account, credentials and users

• The customer must provide truthful, complete and up-to-date information, and keep it current.
• Credentials are personal and non-transferable. They may not be shared between several people or passed to third parties.
• The customer is responsible for the activity carried out from its account, including that of the employees, collaborators and providers it grants access to, and for all of them complying with these Terms.
• The customer must notify us without delay, at ai@storageidol.com, of any loss of credentials or unauthorised access it becomes aware of.
• It is the customer's responsibility to revoke the access of users who are no longer authorised.

06Acceptable use

The customer undertakes not to use the service to:

• Carry out unlawful, fraudulent or deceptive activities, or activities that infringe third-party rights.
• Send unsolicited or unconsented marketing communications, or make calls that breach marketing-communications or data-protection law.
• Harass, intimidate or put abusive pressure on any person, including in debt collection.
• Enter special categories of data (health, ideology, religion, racial origin, sexual orientation), biometric data for the purpose of unique identification, full payment card numbers or copies of identity documents into the platform, unless expressly agreed in writing.
• Impersonate another person or entity, or present the automated agent as a real human being.
• Reverse engineer, decompile, disassemble or attempt to extract the source code, the models, the weights or the system instructions, except to the extent mandatorily permitted by law.
• Develop a competing product or service from access to the service, or use its output to train third-party models.
• Run load tests, penetration tests or vulnerability scans, or publish performance comparisons, without our prior written authorisation.
• Circumvent technical limits, usage quotas, security measures or access controls, or interfere with the availability of the service for other customers.
• Resell, sublicense, lease or assign access to the service to third parties, unless expressly agreed.

We may suspend access immediately and without notice where there is a serious security risk, a use that may cause harm to third parties or to the infrastructure, or a legal requirement demanding it. We will let you know as soon as possible.

07Calls, recording and messaging channels

This is the obligation most often overlooked, so it gets its own section.

StorageIdol provides the technical means to comply: the opening notice announcement, the option to disable recording, the handover to a person at the caller's request and the configuration of the retention period. It is up to the customer to enable them and keep their content correct and up to date.

The use of third-party channels —WhatsApp Business, telephony carriers, payment gateways— is also subject to those providers' terms and policies, which the customer undertakes to respect. The suspension of an account or a channel by the relevant provider is not attributable to StorageIdol.

08Customer content

"Customer content" means all the information the customer or its users enter into the platform or that the platform generates on its behalf: configurations, agent instructions and scripts, recordings and transcripts, messages, and contract, unit and payment data.

Customer content belongs to the customer. We acquire no ownership of it. The customer grants us a limited, non-exclusive, royalty-free licence to host, reproduce, transmit and process it to the extent strictly necessary to provide, maintain and protect the service and to comply with legal obligations, and only for the term of the contract.

The customer warrants that it holds the rights and the legal basis required for the content it enters, and that it infringes neither third-party rights nor applicable law.

We may freely use the suggestions and feedback the customer sends us about the product to improve it, without compensation and without this conferring any right over the result.

09Nature and limits of the artificial intelligence

The platform relies on language and speech models. It is worth being clear about what that implies.

• The output generated by the system may be incorrect, incomplete or unexpected, even when the configuration is correct. That is a characteristic of the technology, not a defect in the service.
• The customer must supervise the agent's operation, review its configuration and verify the output before basing significant decisions on it.
• The service does not constitute legal, tax, financial or professional advice of any kind, and does not replace the customer's human judgement.
• Actions with significant consequences —terminating a contract, starting a claim, reporting a debt to a third party— require approval by a person at the customer. The platform prepares, the customer decides.
• Similar output may be generated for other customers in response to similar requests; the customer obtains no exclusivity over the system's replies.

10Intellectual and industrial property

The platform, its software, its architecture, its models and tuning, the documentation, the design of this site, the texts, the images and the "StorageIdol" trademark and logo are owned by StorageIdol or its licensors, and are protected by intellectual and industrial property law.

These Terms transfer no ownership right over the service: only the right of use described in section 02. The reproduction, distribution, public communication, transformation or extraction, in whole or in part, of the contents of the site and the platform without prior written authorisation is prohibited.

The customer may not remove or alter ownership notices, or use our trademark or logo without authorisation, other than to state that it uses the service in the ordinary course of its business.

11Pricing, invoicing and taxes

Unless the contract or the accepted offer provides otherwise, the following applies:

• The price, billing frequency and billing metrics (active facilities, usage volume, configuration services) are those agreed in the contract or the offer.
• Subscriptions renew automatically for equal periods, unless notice to the contrary is given thirty days before the end of the current period.
• Prices exclude VAT and other indirect taxes, which will be charged in accordance with applicable law. In intra-EU transactions with customers holding a valid VAT number in VIES, the reverse-charge rule applies.
• The customer must keep its billing details and payment method up to date, and is liable for the taxes, withholdings and fees that fall to it.
• Non-payment of a due invoice accrues the late-payment interest provided for in Spanish Law 3/2004 on combating late payment, with no prior demand required, and entitles StorageIdol to suspend the service with at least ten days' notice.
• Invoiced amounts are non-refundable except in the case of a billing error or where the contract provides otherwise.
• We may revise prices with at least thirty days' notice before renewal. If the customer does not accept the revision, it may terminate the contract with effect from the end of the current period, without penalty.

12Availability, maintenance and support

We work to keep the service continuously available and apply reasonable measures to achieve it, but we do not guarantee uninterrupted or error-free operation unless a specific service level agreement has been signed, in which case its terms apply.

We may carry out maintenance that temporarily affects availability. When scheduled, we will give reasonable advance notice and aim for low-impact windows. We may modify, improve or withdraw features; if a modification is substantially unfavourable to the customer, section 21 applies.

Support is provided through the channels, in the language and during the hours agreed and, failing that, by email at ai@storageidol.com during business hours in Spain. The technical means needed to access the service —devices, connectivity, phone lines— are the customer's responsibility.

13Features in testing

We may make available features identified as beta, early access or in testing. They are offered "as is", may change or be withdrawn at any time, are not covered by service level agreements or support commitments, and their use is voluntary and at the customer's risk. Do not use them in critical processes without having validated them.

14Personal data protection

The processing of personal data is governed by the Privacy Policy and, as regards the data we process on the customer's behalf, by the data processing agreement under Article 28 of the GDPR, which we sign with each customer and which forms an integral part of the contract.

• The customer is the controller of its end customers' and its staff's data; StorageIdol is the processor and acts on its documented instructions.
• The customer warrants that it has a sufficient legal basis for the processing it entrusts and that it has fulfilled its information duties.
• StorageIdol undertakes to keep confidentiality, to apply appropriate security measures, to engage sub-processors only with authorisation and under the same obligations, to assist the customer in handling data subjects' rights and in impact assessments, to notify it without undue delay of any security breach, and to return or delete the data at the end of the service.
• International transfers, where they exist, are covered by the safeguards described in the Privacy Policy.

15Confidentiality

Each party undertakes to keep confidential the other's non-public information it accesses by reason of the relationship —commercial, technical and financial data, configurations, prices, documentation—, to use it solely to perform the contract and to protect it with the same care it applies to its own, and in any case with reasonable care.

Excluded is information that is or becomes public without breach, that is developed independently, that is legitimately received from a third party without a duty of secrecy, and that must be disclosed by law or by a competent authority, in which case the other party will be informed beforehand where legally possible. These obligations survive for three years after the end of the relationship, and indefinitely as regards trade secrets.

16Warranties and exclusions

StorageIdol warrants that it will provide the service with the professional diligence required and in accordance with what has been agreed. Beyond that, and to the fullest extent permitted by applicable law, the service is provided "as is" and "as available", without implied warranties of fitness for a particular purpose, merchantability or results.

In particular, we do not guarantee that the agent will resolve a given percentage of calls, that a specific volume of bookings or arrears recovery will be reached, or that the output generated by the models will be accurate or complete. The figures shown on this site for illustrative purposes constitute neither a warranty nor a contractual commitment.

17Limitation of liability

Within the limits permitted by Spanish law and without prejudice to the provisions below:

• Neither party shall be liable for loss of profit, loss of business, custom, data, revenue or opportunities, or for indirect or consequential damages.
• StorageIdol's total aggregate liability for any claim arising from the contract or the use of the service is limited to the amount actually paid by the customer in the twelve months preceding the event giving rise to the claim.

The customer assumes the liability arising from the content and instructions it configures, from compliance with the law applicable to its communications and from the decisions it makes on the basis of the information the platform provides.

18Indemnity

The customer shall hold StorageIdol harmless against claims, penalties, damages and reasonable defence costs, including lawyers' fees, arising from: breach of these Terms or of the contract; the content it enters into the platform; use of the agent for communications that breach applicable law; and infringement of third-party rights attributable to its conduct.

StorageIdol shall hold the customer harmless against third-party claims alleging that use of the service in accordance with the contract infringes an intellectual property right, except where the claim arises from unauthorised modifications, from use contrary to the documentation or to these Terms, or from combining the service with unforeseen external elements.

In both cases, the party receiving the claim shall notify the other without delay, allow it to lead the defence and cooperate reasonably. No settlement imposing obligations on the other party may be agreed without its prior consent.

19Term, suspension and termination

• The term is that agreed in the contract. If none has been agreed, the relationship is of indefinite duration and either party may terminate it with thirty days' notice, with effect from the end of the current billing period.
• Either party may terminate for serious breach by the other if, having been requested in writing, the other fails to remedy it within thirty days.
• StorageIdol may terminate immediately in the event of persistent non-payment, use of the service contrary to section 06, serious security risk or legal requirement.
• Termination ends the right of access. Amounts accrued and unpaid fall due immediately.
• On termination, and at the customer's request made within the following thirty days, we will provide an export of its content in a commonly used format. After that period, we will delete it in accordance with the Privacy Policy and the data processing agreement, unless there is a legal obligation to retain it.
• The sections on intellectual property, confidentiality, limitation of liability, indemnity, data protection, governing law and jurisdiction survive termination, as does any outstanding payment obligation.

20Force majeure

Neither party shall be liable for non-performance due to causes beyond its reasonable control: natural disasters, armed conflict, decisions of authorities, strikes outside its own workforce, widespread failures of telecommunications or power networks, or serious outages at infrastructure providers that cannot be replaced in the short term. The affected party shall give notice without delay and do what is reasonable to mitigate the effect. If the cause persists for more than thirty days, either party may terminate the contract without penalty.

21Changes to these Terms

We may amend these Terms to adapt them to changes in the service, in the law or in our providers. The current version is always the one published at this address, with its date and version number in the header.

If the amendment is material and unfavourable to the customer, it will be notified by email or through a notice in the product at least thirty days in advance. The customer may terminate the contract without penalty before the amendment takes effect; if it continues to use the service after that date, it will be deemed to have accepted it.

22Assignment and miscellaneous

• Assignment. Neither party may assign its contractual position without the other's written consent, except in the context of a merger, demerger, restructuring or transfer of a line of business, by notifying the other party.
• Subcontracting. StorageIdol may use providers and subcontractors to deliver the service, remaining answerable to the customer for their performance.
• Severability. If any clause is declared void or unenforceable, it will be replaced by a valid one of equivalent effect and the rest of the agreement will remain in force.
• No waiver. Failure to exercise a right does not amount to waiving it.
• Entire agreement. These Terms, together with the contract, its annexes and the Privacy Policy, constitute the entire agreement between the parties on their subject matter and supersede any prior understanding.
• Notices. Communications between the parties are valid by email to the addresses provided, without prejudice to notices the law requires to be made by other means.
• Language. The Spanish version of these Terms prevails for all purposes. This English text is a courtesy translation.

23Governing law and jurisdiction

These Terms and the relationship between the parties are governed by Spanish law.

Any dispute shall be submitted to the Spanish courts and tribunals having jurisdiction under applicable law. Where the contract or the accepted offer designates a specific forum, that designation prevails.

Before resorting to the courts, the parties shall attempt to resolve the disagreement in good faith through direct negotiation for a period of thirty days from written notice of the dispute.

24Contact

The processing of personal data is detailed in the Privacy Policy.